Our Returns Policy

We hope you love your Zoe Alice purchase. If you’re unhappy with your purchase for any reason, we are happy to offer you a refund within 18 days of purchase. Just contact us on info@zoealice.co.uk and we’ll talk you through the process!

Returned items must be:

–The item(s) were purchased from zoealice.co.uk

-We receive the item(s) back within 28 days from purchase

-The item(s) is returned to Zoe Alice in the same condition as they were sent. Unworn, unaltered and in the original packaging.

– No returns are offered on sale/offer items.

All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to Zoe Alice will be the responsibility of the customer. Packages requiring COD or other fees will be not be accepted or deducted from your refund. Returns are sent to our office in Suffolk.